Ting Coupon Code and Update: Coverage, Billing, Customer Service

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Summary

Pros

• Fantastic, live customer service via phone and email
• Very accurate and thorough billing reports

Cons

• Sprint network
• Limited number of phones

iPhone on the way!

Introduction

I have been using Ting for four months now in both San Francisco and Los Angeles, and am ridiculously happy with the company and service thus far.

Ting! No problems with coverage in San Francisco...

...or Los Angeles!

Discussion

Ting's coverage is the same as Sprint, so if you can get Sprint coverage, you are covered with Ting. Billing is straightforward; Ting has simplified things even more, so instead of estimating your usage and getting billed more or getting a refund depending on the month, Ting now just bills everyone at the end of the month based on usage.

The billing aspect is one of the few things I have to complain about--Ting offers a "live" billing view via it's dashboard, which is more of an estimate. Final bills are completely accurate, but just wait for a few days after the end of your billing cycle, and don't worry too much about what is listed on the dashboard. If there is a problem, definitely call to let them know, and they will take care of it right away.

Customer support is awesome: Ting's call center is open M-F from 8 am - 8 pm EST, is based in Canada (so I was able to get my questions answered on 4th of July). Ting prides itself on answering calls with a live person within a few rings, and I have experienced this personally many times. This is in contrast to other similar companies, that only offer support via email, e.g. Republic Wireless or FreedomPop.

The final thing I will mention is that Ting still only carries a limited number of phones, and these phones are of the Sprint variety. This is that is actually important to note, since Sprint disables the SIM slot on many world phones (essentially forcing you to use their service when traveling abroad). This is not true of the iPhone due to Apple's own restrictions on how carriers could modify their devices, but otherwise if you travel abroad, you may be better off getting a cheap phone with a SIM card slot to use.

I personally don't care about the iPhone, but if it's something you want, be aware Ting doesn't carry it yet.

Conclusion

I keep blathering on about how great Ting is, but it is truly a great company. It is refreshing to find a company that is so responsive to their customers, and goes above and beyond what they say they will do. They have fun giveaways and events frequently posted on their blog and Facebook, and I would recommend checking them out for yourselves.

Seems too good to be true, but, from my experience, Ting has gone above and beyond to make my experience with them as great as possible.

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